FREQUENTLY ASKED QUESTIONS
What is canyoning?
Are the jumps, slides, abseiling optional?
Yes, if you really don’t want to do any of the elements once you are in the canyon we can provide alternative options. Afraid of heights or afraid of water? Canyoning has activities that involve being at height and being in the water. Please talk to us BEFORE YOU BOOK a tour or course if you have any concerns.
Is canyoning safe? What are the risks involved?
As with any adventure sport, canyoning involves a number of inherent risks. We will be in a remote and difficult to access environment with cold water, surrounded by potentially changeable weather conditions, slippery surfaces while at heights and the chances of us falling or even things falling on us. At Big Rock Adventures our guides pride themselves on being highly professional and therefore know our limits. We are experienced and qualified plus we use the highest quality safety equipment to control the risk element to provide you with a safe and positive canyoning experience. We give everyone a safety brief with a logical progression of technical training before entering the canyon.
Do I need experience?
Do I need to be able to swim?
Our canyons have low volume with slow currents. Saying that, on all of our tours, you’ll be going under water a lot! To deal with this, we provide a full body wetsuit with a buoyancy vest which helps you to float. We have had many non-swimmers and they’ve had a great time. Please TELL US WHEN YOU BOOK if you have any concerns around this!
What do I need to bring?
Towel and dry change for afterwards.
Medications (we have bees and wasps in the surrounding forest).
Special dietary/food snacks.
Can I wear my glasses or contact lenses?
If you require your glasses to see while walking in a canyon you need to have a sport strap to hold them on. Contact lenses are better but remember to put in a backup set. Let your guide know before departure. We can’t guarantee the safety of your glasses so if you can do without them then all the better.
What about transport to the canyon?
All of our canyons are self drive. Pick up and drop off service to Geraldine, Christchurch and anywhere within reason are available upon request. Please refer to the specific Canyon Tours for details when you are booking.
Can I come alone? Do I need to book in advance for a canyon tour?
Travelling alone? We run with a minimum of x2 full paying guests, so please contact us in advance so we can co-ordinate to a day that is already going.
What about Risk Management?
What if I need to cancel?
Cancellations by the participant made within 1 day (24 hours) of booking arrival date incur a 100% cancellation fee.
If the participant discontinues or leaves the activity before it is over, there is no refund.
Which tour or course should I do?
Are we closed during winter?
Yes. Our summer season 2019/2020 starts again on October 20th, 2019 until March 31st 2020.