TERMS & CONDITIONS

This website is provided to you under these “Terms of Use” and any amendment or supplements to them may be posted by Big Rock Adventures Co. Ltd. at any time. Your use of this Web Site will be deemed to constitute your consent to be bound by the terms and conditions of the agreement and shall be enforceable in the same way as if you had signed the agreement. If you are not willing to accept the terms and conditions in the agreement, we kindly ask that you refrain from using the Web Site. Big Rock Adventure Co. Ltd. intellectual property, such as this website, is owned by Big Rock Adventures Co. Ltd. All rights to, the title, and interest in the content displayed on the website, including but not limited to the Web Site’s look and feel, data, information, graphics, images, videos, trade names and URL, are the property of Big Rock Adventure Co. Ltd. 

 

ASSUMPTION OF RISK

Canyoning is an outdoor adventure activity with a degree of risk and is inherently dangerous.  River rescue training and learning to canyon in our commercial canyons and river sections carry the same inherent and sometimes unknown risks.

Participants should be aware that Big Rock Adventues Ltd is unable to guarantee your safety.

 

FITNESS

Canyoning and river rescue and raft guide training requires a reasonable level of physical fitness and agility.

You must inform us of medical conditions, injuries and fears before the trip.

WAIVER

Participants will need to sign a waiver and release prior to the canyoning activities and all canyoning and river rescue related training courses including acknowledging awareness that some known risks are associated with the trip.

AGE

Please note that age limits are set around safety and everyone having a fun and pleasant time.  Happy canyoners are warm canyoners and very small sized participants (children) can get very cold.

Under 16 year olds must be accompanied by an adult (18 years+).

Suitable ages for Tui canyon is 11-12 years and above.

Suitable ages for Kaumira canyon is 13-14 years and above.

 

SIZE

You must fit our gear size range 2XS to 3XL.

 

ALCOHOL AND DRUG FREE

Canyoning participants must be sober and straight

 

PAYMENTS

You must pay in full in advance of canyoning, canyoning courses and river rescue/guide training.

 

CANCELLATIONS

For cancellations by the participant made within 1 day (24 hours) of booking arrival date incur a 100% cancellation fee.

Cancellations made with more than 1 day (25 hours or greater) notice incur an administration charge of 30% of total booking fee.

For cancellations by us the organiser before the start of the activity or course the participant will receive a 100% refund.

If the participant discontinues or leaves the activity or course before it is over, there is no refund.

 

INSURANCE

The participants are not insured by us the organiser. Participants need to have their own insurance.

 

FOLLOW INSTRUCTIONS

You agree to follow the instructions of the organiser, the canyon guide or assistants.

 

PHOTOS AND VIDEO

You agree that any photos and video footage taken prior to, during and following canyoning remains the sole property of the organiser and may be used for any purpose the organiser requires.

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