Terms & Conditions | big rock adventures

WEBSITE TERMS & CONDITIONS

This website is provided to you under these “Terms of Use” and any amendment or supplements to them may be posted by Big Rock Adventures Co. Ltd. at any time. Your use of this Web Site will be deemed to constitute your consent to be bound by the terms and conditions of the agreement and shall be enforceable in the same way as if you had signed the agreement. If you are not willing to accept the terms and conditions in the agreement, we kindly ask that you refrain from using the Web Site. Big Rock Adventures Ltd. intellectual property, such as this website, is owned by Big Rock Adventures Ltd. All rights to, the title, and interest in the content displayed on the website, including but not limited to the Web Site’s look and feel, data, information, graphics, images, videos, trade names and URL, are the property of Big Rock Adventure Ltd.

CANYONING

Hiking and swimming down a slippery stream or river corridor while wearing wetsuits and other safety gear. Constant movement, in a pristine environment. Sometimes we climb down through sections of boulders and over and between fallen trees. When we get to the waterfalls we use special canyoning harnesses and ropes to connect ourselves to safety lines so we can approach the edge safely. At high waterfalls, or when it is shallow below we abseil or zipline. If it is deep enough and suitable, we lie back and slide off the waterfall edge... if you like to free fall? Then stand firm, take a breath and jump!

ASSUMPTION OF RISK

Canyoning tours, courses and river rescue training are adventure activities that contain a number of known and unknown hazards and risks, and that an unpredictable or uncontrollable natural event may occur that could possibly cause those on the activity serious harm or death. It is important that all participants undertake the activities willingly and understand there could be consequences should they ignore the directions of Big Rock Adventures Ltd guides and instructors or fail to disclose medical or physical conditions that may affect themselves or other participants. It is always OK to say “no” and we have a fun focused, “challenge by choice” philosophy.

Big Rock Adventures Ltd will take all reasonable and practicable steps to keep those involved in these activities safe, e.g., professional and qualified instructors as well as top-quality equipment while operating under an audited safety management system that carries the ‘AdventureMark’ brand.

Before joining any activities, Big Rock Adventures Ltd requires all participants to sign an acceptance of risk form as an acknowledgment they have read and understood what the known risks within the activities are, as well as a declaration that they are free of any impairment (drugs, medications, alcohol) and are physically fit and capable to join. Big Rock Adventures Ltd is unable to guarantee participants safety and signing the risk acknowledgement and fitness declaration form does not waive our commercial obligations under the HSWA Adventure Activities Regulations 2017.

FITNESS - What is physically fit and capable for canyoning or river training?

Canyoning, river rescue and raft guide training require a reasonable level of physical fitness and agility. You must inform us of medical conditions, pre-existing injuries, medical conditions and fears before the trip.

We wear wetsuits that are tight fitting and it's tiring to move in them. If you can run up and down stairs without holding the handrail, no problem. If you are not fit, this could cause you to fatigue faster than usual.
People with heart and respiratory conditions should consider that the tight fitting wetsuits and cold water may restrict your ability to breath comfortably and this could stress a medical condition.
Jumping and walking in the canyon environment requires some agility. If you can jump from the ground up stairs without holding the handrail, no problem. If you can't jump, we may not let you do the jumps and set up an alternative means for you, like an abseil or zipline instead.

COVID-19 INFORMATION

As a commercial operator we are required to take every practicable step to make our workplace as safe as possible for ourselves, our guests and the wider community.

Since the Covid-19 traffic light system is no longer in use, we ask that you do your bit for everyone else on the tour or course and to stay home if you are stick or have any of the Covid-19 signs and symptoms as described below.

If you have been in contact with anyone in the past week (7 days) that has tested positive for Covid-19 or has a cold or flu like symptoms leading up to the trip to PLEASE;

Take a Rapid Antigen Test so have the confidence you are not responsible for spreading Covid-19 to the wider community.
Contact us to discuss alternative options (wear masks, reschedule, refund etc).

Visit the Covid-19 website for the most up to date information on the signs and symptoms of Covid-19. If you have any doubts, please contact us (see the form below) or call 0800244762 to rebook your trip or course.

Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. You may have one or more of the following:

New or worsening cough
Sneezing and runny nose
Fever (at least 38 degrees)
Temporary loss of smell or altered sense of taste
Sore throat
Shortness of breath

Less common symptoms of COVID-19 may include diarrhoea, headache, muscle aches, nausea, vomiting, malaise, chest pain, abdominal pain, joint pain or confusion/irritability. These almost always occur with one or more of the common symptoms.

Symptoms tend to arise around two to five days after a person has been infected but can take up to 14 days to show. The virus can be passed onto others before they know they have it – from up to two days before symptoms develop.

AGE

Please note that age limits are set around safety and everyone having a fun and pleasant time. Happy canyoners are warm canyoners and very small sized participants (children) can get very cold which is why we have age limits.

Under 16 year olds must be accompanied by an adult preferably a parent or guardian (18 years+).

Suitable ages for Tui canyon is 9-10 years and above.

Suitable ages for Kaumira canyon is 13-14 years and above.

SIZE

You must fit our gear size range 2XS to 3XL.

ALCOHOL AND DRUG FREE

Canyoning participants must be sober and straight

PAYMENTS

You must pay in full in advance of canyoning, canyoning courses and river rescue/guide training.

CANCELLATIONS

For cancellations by the participant made within 1 day (24 hours) of booking arrival date incur a 100% cancellation fee.

Cancellations made with more than 1 day (25 hours or greater) notice incur an administration charge of 30% of total booking fee.

For cancellations by us the organiser before the start of the activity or course the participant will receive a 100% refund.

If the participant discontinues or leaves the activity or course before it is over, there is no refund.

INSURANCE

The participants are not insured by us the organiser. Participants need to have their own insurance.

FOLLOW INSTRUCTIONS

You agree to follow the instructions of the organiser, the canyon guide or assistants.

PHOTOS AND VIDEO

You agree that any photos and video footage taken prior to, during and following canyoning remains the sole property of the organiser and may be used for any purpose the organiser requires.