TERMS & CONDITIONS
ASSUMPTION OF RISK
Canyoning is an outdoor adventure activity with a degree of risk and is inherently dangerous. River rescue training and learning to canyon in our commercial canyons and river sections carry the same inherent and sometimes unknown risks.
Participants should be aware that Big Rock Adventues Ltd is unable to guarantee your safety.
Canyoning and river rescue and raft guide training requires a reasonable level of physical fitness and agility.
You must inform us of medical conditions, injuries and fears before the trip.
Canyoning and swift water training are available at Covid 19 Alert Levels 2 & 1. It is a requirement that all participants are free of any cold and flu symptoms. Big Rock Adventures staff reserve the right to turn away anyone that in our opinion may cause a risk to us or others during your adventure.
Participants will need to sign a waiver and release prior to the canyoning activities and all canyoning and river rescue related training courses including acknowledging awareness that some known risks are associated with the trip.
Please note that age limits are set around safety and everyone having a fun and pleasant time. Happy canyoners are warm canyoners and very small sized participants (children) can get very cold.
Under 16 year olds must be accompanied by an adult (18 years+).
Suitable ages for Tui canyon is 11-12 years and above.
Suitable ages for Kaumira canyon is 13-14 years and above.
You must fit our gear size range 2XS to 3XL.
ALCOHOL AND DRUG FREE
Canyoning participants must be sober and straight
You must pay in full in advance of canyoning, canyoning courses and river rescue/guide training.
For cancellations by the participant made within 1 day (24 hours) of booking arrival date incur a 100% cancellation fee.
Cancellations made with more than 1 day (25 hours or greater) notice incur an administration charge of 30% of total booking fee.
For cancellations by us the organiser before the start of the activity or course the participant will receive a 100% refund.
If the participant discontinues or leaves the activity or course before it is over, there is no refund.
The participants are not insured by us the organiser. Participants need to have their own insurance.
You agree to follow the instructions of the organiser, the canyon guide or assistants.
PHOTOS AND VIDEO
You agree that any photos and video footage taken prior to, during and following canyoning remains the sole property of the organiser and may be used for any purpose the organiser requires.