TERMS & CONDITIONS

This website is provided to you under these “Terms of Use” and any amendment or supplements to them may be posted by Big Rock Adventures Co. Ltd. at any time. Your use of this Web Site will be deemed to constitute your consent to be bound by the terms and conditions of the agreement and shall be enforceable in the same way as if you had signed the agreement. If you are not willing to accept the terms and conditions in the agreement, we kindly ask that you refrain from using the Web Site. Big Rock Adventure Co. Ltd. intellectual property, such as this website, is owned by Big Rock Adventures Co. Ltd. All rights to, the title, and interest in the content displayed on the website, including but not limited to the Web Site’s look and feel, data, information, graphics, images, videos, trade names and URL, are the property of Big Rock Adventure Co. Ltd.

 

ASSUMPTION OF RISK

Canyoning tours, courses and river rescue training are adventure activities that contain a number of known and unknown hazards and risks, and that an unpredictable or uncontrollable natural event may occur that could possibly cause those on the activity serious harm or death. It is important that all participants undertake the activities willingly and understand there could be consequences should they ignore the directions of Big Rock Adventures Ltd guides and instructors or fail to disclose medical or physical conditions that may affect themselves or other participants. It is always OK to say “no” and we have a fun focused, “challenge by choice” philosophy.

Big Rock Adventures Ltd will take all reasonable and practicable steps to keep those involved in these activities safe, e.g., professional and qualified instructors as well as top-quality equipment while operating under an audited safety management system that carries the ‘AdventureMark’ brand.

Before joining any activities, Big Rock Adventures Ltd requires all participants to sign an acceptance of risk form as an acknowledgment they have read and understood what the known risks within the activities are, as well as a declaration that they are free of any impairment (drugs, medications, alcohol) and are physically fit and capable to join.  Big Rock Adventures Ltd is unable to guarantee participants safety and signing the risk acknowledgement and fitness declaration form does not waive our commercial obligations under the HSWA Adventure Activities Regulations 2017.

 

FITNESS

Canyoning and river rescue and raft guide training requires a reasonable level of physical fitness and agility.

You must inform us of medical conditions, injuries and fears before the trip.

COVID-19 INFORMATION

Canyoning and swift water training are available at Covid 19 Alert Levels 2 & 1.  It is a requirement that all participants are free of any cold and flu symptoms.  Big Rock Adventures staff reserve the right to turn away anyone that in our opinion may cause a risk to us or others during your adventure. Up to date guidelines can be found on the Ministry of Health website.

AGE

Please note that age limits are set around safety and everyone having a fun and pleasant time.  Happy canyoners are warm canyoners and very small sized participants (children) can get very cold.

Under 16 year olds must be accompanied by an adult (18 years+).

Suitable ages for Tui canyon is 11-12 years and above.

Suitable ages for Kaumira canyon is 13-14 years and above.

 

SIZE

You must fit our gear size range 2XS to 3XL.

 

ALCOHOL AND DRUG FREE

Canyoning participants must be sober and straight

 

PAYMENTS

You must pay in full in advance of canyoning, canyoning courses and river rescue/guide training.

 

CANCELLATIONS

For cancellations by the participant made within 1 day (24 hours) of booking arrival date incur a 100% cancellation fee.

Cancellations made with more than 1 day (25 hours or greater) notice incur an administration charge of 30% of total booking fee.

For cancellations by us the organiser before the start of the activity or course the participant will receive a 100% refund.

If the participant discontinues or leaves the activity or course before it is over, there is no refund.

 

INSURANCE

The participants are not insured by us the organiser. Participants need to have their own insurance.

 

FOLLOW INSTRUCTIONS

You agree to follow the instructions of the organiser, the canyon guide or assistants.

 

PHOTOS AND VIDEO

You agree that any photos and video footage taken prior to, during and following canyoning remains the sole property of the organiser and may be used for any purpose the organiser requires.

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